How to use this website:

1. You can scroll through the categories on the left side of the screen and decide what you would like to buy by adding it to your cart "Add to Cart".
2. Then you can go to the ShoppingCart icon in the right top corner and view your shopping list.
3. Ones you are happy with your choice chick on "Checkout Now".
4. Now you would have to fill in your personal details and delivery details so we can send you a Quote or Performa Invoice for payment. Click Submit Order when done.
5. One of Orion Computers CC staff will e-mail/contact you soon afterwards with stock availability and to arrange delivery. Ones proof of payment were received and verified with the bank we will arrange delivery.   

PLEASE READ PAYMENT OPTIONS AND DELIVERIES BELOW:

Your payment options.

Internet Transfer
This is by far the easiest method of payment to Orion Computers cc. You can transfer the amount for your transaction into our
account directly. Orion Computers cc processed the order as soon as the payment is cleared. We bank with Nedbank Namibia
so if you bank with another bank such as Standard bank, FNB or Bank Windhoek the inter-bank transfer can take 2-3 days.
If you bank with Nedbank, the transfer will take about a day.

Please Note that it is only possible to refund into a Namibian Bank Account when dealing with Internet Transfers.

Cheque Deposit
Orion Computers CC accepts cheque deposits into our bank account. Please note that cheques take 7 working days minimum
to clear and we can only process your goods once the payment has cleared. For speedy service, we recommend using an
internet transfer instead.

Account Holders
Orion Computers CC offers preferred 30-day accounts to corporate, government and educational institutions. If you wish to
open an account with Orion Computers cc or for further information please contact accounts@orionnam.com.

Orion Computers cc Banking details:
NEDBANK WALVISBAAI
ORION COMPUTERS CC
Account Number: 11000107311
BRANCH CODE: 461072
Please put your order number and name as the reference.
Please fax your confirmation through to 00264-88 626 091 or email it to ishop@orionnam.com
Please put your name and order number as the reference.

Deliveries

Can I come and collect from your Shop?
You can collect from one of our nationwide stores if using the online shop but you need to specify the store were you would like to
pickup your parcel so we can arrange for stock if not available at that store.

How much does shipping cost?
Shipping costs will depend on your shipping destination. All orders are shipped with Nampost and client will have to pay delivery
on receiving of goods.

Do you ship to Postal Boxes?
No. We only delivery to street addresses.

How long will it take to process my order?
Your order should be processed within 2 hours depending on stock availability and ready for shipping ones payment are verified.

When will my order arrive?
Your delivery should arrive within 48 Hours depending on stock availability.

Can I change or cancel my order?
If you have received the order, you have 7 days to return the item you wish to have refunded, on condition that it is in its original
packaging and have not been opened and a minimum of 15% handling charge will be deducted. If you have not received the
order please mail ishop@orionnam.com and one of our customer services team members will assist you.   

The product is faulty, what do I do?
Email our contact centre at ishop@orionnam.com with the following:
1.     Your relevant order no. and product pertaining to that order that is faulty.
2.     A collection and delivery address.
3.     Preferably 2 contact telephone no’s and if possible a contact telephone no. of a relative that can be contacted if you are not available.
4.     A brief fault report of the product.

Our technical department will then send the item to the relevant supplier to be repaired and keep you updated as regularly as possible
until your repaired item is dispatched to you. Please note that all warrantees are carried by the supplier.
N.B. We do not accept item/s sent in for repairs that are physically damaged as per the terms and conditions of our suppliers.

My delivery arrived damaged, what do I do?
Simply email our contact centre at ishop@orionnam.com with:
1.     Your relevant order no. and the product pertaining to that order that has been damaged.
2.     A collection and delivery address.
3.     Preferably 2 contact telephone no’s and if possible a contact telephone no. of a relative that can be contacted if you are not available.

The technical department will then evaluate the damage of the item and should it need to be replaced, a new order will be placed for the
replacement item which would take approximately 5-7 working days.
Please note that all new orders placed for any item/s are dependent on stock availability.

Warranty and Returns Policy
1)  Orion Computers cc can only extend the warranty provided by the manufacturer of the item.
2)  If an item stops working from normal use contact us to arrange the return of the item.